(Agent initiated, agent centered) Conversation created by an agent to view a branch client.
(Visitor initiated, visitor centered) A visitor creates an incoming conversation from a branch client.
(Web-API initiated, agent centered) A chat conversation is created for a visitor to join a chat conversation.
(Agent initiated, visitor centered) An agent creates a conversation with a PIN invitation for the visitor to join a chat conversation.
(Visitor initiated, visitor centered) A visitor creates an incoming chat conversation.
(Visitor initiated, visitor centered) A visitor creates an incoming embedded co-browsing conversation.
(Agent initiated, visitor centered) An agent creates a conversation with a PIN invitation for the visitor to join an embedded co-browsing conversation.
(Agent initiated, agent centered) An agent creates an embedded co-browsing conversation and invites customer later.
(Visitor initiated, visitor centered) A visitor creates an incoming universal co-browsing conversation.
(Agent initiated, agent centered) An agent creates universal co-browsing conversation and invites customer later.
(Agent initiated, visitor centered) An agent creates a conversation with a PIN invitation for the visitor to join an universal co-browsing conversation.
(Agent initiated, agent centered) An agent creates a mobile co-browsing conversation and invites customer later.
(Visitor initiated, visitor centered) A visitor creates an incoming mobile co-browsing conversation.
(Agent initiated, visitor centered) An agent creates a conversation with a PIN invitation for the visitor to join a mobile co-browsing conversation.
(Visitor initiated, visitor centered) A visitor creates an incoming chat conversation while all agents are offline.
(Agent initiated, agent centered) Conversation created with a certain topic and scheduled for some point in time.
(Agent initiated, agent centered) An agent creates screen sharing conversation and invites customer later.
(Agent initiated, visitor centered) An agent creates a conversation with a PIN invitation for the visitor to join a screen sharing conversation.
(Visitor initiated, visitor centered) A visitor creates an incoming screen sharing conversation.
(Visitor initiated, visitor centered) A visitor creates an incoming video conversation.
(Api initiated, visitor centered) A visitor creates a conversation via API which is not added to the queue and where he can invite other visitor to do embedded
(Agent initiated, agent centered) An agent creates whiteboard conversation and invites customer later.
(Agent initiated, visitor centered) An agent creates a conversation with a PIN invitation for the visitor to join a whiteboard conversation.
(Visitor initiated, visitor centered) A visitor creates an incoming whiteboard conversation.
(Visitor initiated, visitor centered) A visitor creates an incoming audio conversation.