Interface ForwardToNamedAreaOptions

Options for a forwarding to a named area. Forwarding a conversation returns it to the queue.

interface ForwardToNamedAreaOptions {
comment?: string;
namedAreaSiteId: string;
}

Properties

comment?: string

An optional comment which should be displayed to agents in their queue

namedAreaSiteId: string

The named area site ID to which the conversation should be forwarded