(Agent initiated, agent centered) Conversation created by an agent to view a branch client.
(Web-API initiated, agent centered) A chat conversation is created for a visitor to join a chat conversation.
(Agent initiated, visitor centered) An agent creates a conversation with a PIN invitation for the visitor to join a chat conversation.
(Agent initiated, visitor centered) An agent creates a conversation with a PIN invitation for the visitor to join an embedded co-browsing conversation.
(Agent initiated, agent centered) An agent creates an embedded co-browsing conversation and invites customer later.
(Agent initiated, agent centered) An agent creates universal co-browsing conversation and invites customer later.
(Agent initiated, visitor centered) An agent creates a conversation with a PIN invitation for the visitor to join an universal co-browsing conversation.
(Agent initiated, agent centered) An agent creates a mobile co-browsing conversation and invites customer later.
(Agent initiated, visitor centered) An agent creates a conversation with a PIN invitation for the visitor to join a mobile co-browsing conversation.
(Agent initiated, agent centered) Conversation created with a certain topic and scheduled for some point in time.
(Agent initiated, agent centered) An agent creates screen sharing conversation and invites customer later.
(Agent initiated, visitor centered) An agent creates a conversation with a PIN invitation for the visitor to join a screen sharing conversation.
(Agent initiated, agent centered) An agent creates whiteboard conversation and invites customer later.
(Agent initiated, visitor centered) An agent creates a conversation with a PIN invitation for the visitor to join a whiteboard conversation.
The initial engagement types a conversation can be created with by an agent.
This is the subset of InitialEngagementType that excludes the visitor-initiated types.